IT Services & Managed Operations

Comprehensive IT Services for Modern Enterprises

Pyro provides end-to-end IT services — from service desk and end-user support to network, security, cloud operations and full remote/onsite IT management — built on telecom-grade reliability.

We operate as an extension of your IT team, combining people, processes and platforms to keep your infrastructure available, secure and ready for growth.

Core Capabilities

IT Helpdesk & IT Service Management (ITSM)
End-user computing & device support
Network, Wi-Fi & security infrastructure
Cloud & data centre operations
Remote & onsite IT teams / NOC
Governance, SLAs & reporting

Pyro IT Services Overview

Pyro's IT Services practice is designed for organisations that want a stable, secure and well-managed IT backbone. We bring best-practice processes, experienced engineers and proven tools to deliver reliable IT operations — whether you run a single office, multiple branches or a distributed remote development centre.

Our teams are experienced in supporting high-availability platforms and mission-critical environments. We manage everything from service desk and end-user support to infrastructure, security, backups, monitoring and continuous improvement, with clear SLAs and governance.

Managed IT Services & End-User Support

We take ownership of day-to-day IT operations, ensuring users, devices and core systems are supported with predictable response and resolution times.

IT Helpdesk & ITSM

Centralised IT service desk with ITIL-aligned processes and enterprise ITSM tools.

Single point of contact for incidents & requests
Incident, request, change & problem management
Standard catalog of IT services & workflows
Service-level tracking and escalation paths
Dashboards and periodic performance reports

End-User Computing

Practical, responsive support for employees and their devices, both onsite and remote.

Desktop, laptop & peripheral support
Operating system and application support
Remote support and remote control tools
New user onboarding & de-provisioning
Health checks, preventive maintenance

Asset, Patch & License Management

Visibility and control across your hardware and software estate.

IT asset inventory & CMDB
Patch management for OS & applications
License tracking and compliance checks
Standard build images & configuration baselines
End-of-life and refresh planning

Network, Wi-Fi & Security Infrastructure

Design, deployment and management of secure, scalable networks for offices, branches and distributed teams — with integrated security at every layer.

Campus & Branch Networks

End-to-end network design and operations.

LAN switching, VLANs and segmentation
Structured cabling and rack layout
WAN design and connectivity options
SD-WAN for distributed environments
Network performance monitoring

Enterprise Wi-Fi

Reliable, secure wireless connectivity for employees and guests.

Wi-Fi planning, heat-maps and coverage design
Controller-based and cloud-managed Wi-Fi
Guest Wi-Fi, captive portal & access policies
Roaming and high-density environments
Ongoing Wi-Fi monitoring and tuning

Perimeter & Network Security

Layered security aligned to your risk profile.

Next-generation firewalls & VPN
Secure remote access for staff & partners
Segmentation, ACLs and zero-trust principles
Integration with directory and identity services
Security monitoring and incident response

Cloud, Servers & Data Centre Operations

Support for hybrid environments across on-premise data centres and public cloud platforms such as AWS and Azure.

Cloud & Virtualisation

Planning, migration and ongoing operation of cloud workloads.

Cloud adoption and migration planning
Virtual machines and container platforms
Backup, DR and high-availability options
Cost management and optimisation
Monitoring and performance tuning

Data Centre Operations

Operational management of on-premise environments.

Rack layout, power and environmental monitoring
Server and storage administration
Backup scheduling and restore drills
Capacity planning and utilisation reviews
Change management and maintenance windows

Business Applications & Integrations

Support for key IT-enabling systems.

Directory services and identity management
Collaboration tools (email, chat, conferencing)
Access control and time-attendance integration
Monitoring of line-of-business applications
Coordination with your application vendors

Cybersecurity, Compliance & Governance

Practical cybersecurity services integrated into operations, with governance, documentation and reporting baked in.

Endpoint & User Security

Security controls applied consistently across endpoints and users.

Endpoint protection and anti-malware
Hardened builds and configuration baselines
Device encryption and secure access
Periodic security posture reviews
Awareness and good-practice guidance

Policies, Audits & Compliance

Support for policy definition and audit readiness.

IT and security policy implementation
Support for internal and external audits
Evidence capture and documentation
Risk registers and mitigation tracking
Alignment to standards where required

Monitoring, Reporting & Reviews

Visibility and governance across IT operations.

NOC-style monitoring of key systems
Dashboards for incidents, SLAs and trends
Monthly or quarterly service review meetings
Continuous service improvement plans
Roadmapping for future enhancements

Pyro IT Operations Framework

Our IT operations model follows a continuous improvement cycle — we monitor, prevent, support and optimise. This framework ensures issues are caught early, recurring problems are reduced and the environment evolves in step with your business.

Monitor

NOC, alerts, health

Prevent

Patch & harden

Support

Helpdesk & field

Optimise

Review & improve

Talk to Pyro about Your IT Environment

Whether you are setting up a new office, consolidating infrastructure, enabling a remote development centre or formalising your IT operations — Pyro can help design and run a model that fits your organisation.

Contact Pyro IT Services Team